We start the application process when we receive your online application form. After we have received confirmation from the relevant charity and our coordinator about your placement, we ask you to submit your non-refundable deposit. This covers the immediate costs we have to bear in reserving your place and housing arrangements.

The balance of the full placement fee is to be paid by 30 calendar days before your arrival at the project site. You make additional partial payments up to that point, but the full amount needs to be paid to avoid cancellation and/or postponement of your placement.

If you are applying within 30 days of your intended arrival date, the deposit and full placement fee are due as soon as we confirm your placement and are not refundable.

Payment is accepted by credit card or bank transfer.

All bank transfer costs are the responsibility of the participant.

Travel2help.org does not accept bank, personal or cashier's cheques.

Cancellation

By the participant:

Should you wish to cancel for any reason, we will refund part of the placement fee, depending on how many days before the start date the participant cancels. We need to keep a good working relationship with our coordinator and partner organizations, so we must have a time-reducing refund scale.

Travel2help.org reserves the right to cancel any placement at any time prior to departure due to exchange rate fluctuations, terrorism, natural disasters, political instability or other external events which make it impossible for the placement and volunteer work to take place.

If, due to the reasons stated above and any other reason not otherwise covered here, travel2help.org is unable or unwilling to provide placement that you have paid for, the participant has the option of a full 100% refund, including the deposit.

If, due to the reasons stated above and any other reason not otherwise covered here, travel2help.org finds it necessary to increase the placement fee, the participant has the option of a full 100% refund, including the deposit.

We do not make any refunds in the following situations:

• Your travel Visa is rejected by the authorities, you are expelled from the country or otherwise made unable to reach the project site due to official action. We recommend that you purchase independent travel insurance.
• An unusual and/or unexpected event or circumstances occur that travel2help.org could not reasonably have foreseen. If the unusual event is serious enough to significantly affect your placement, we will try to arrange a suitable alternative placement as soon as is reasonably possible.
• We cannot accept liability for the effect of any unusual event or for any loss, damage, expense or claim of any description you suffer as a result, including but not limited to loss to life or property, including airfare and lost luggage.
• You choose to be away for a period of time during your placement, you will not receive any refund for the accommodation and meals that you have paid for. Thus, travel2help.org ensures homestay families and other accommodation hosts receive all promised funds.
• You terminate your agreement with us for personal reasons once you have started your placement but prior to its completion, you are responsible for the consequences of that decision.

Please note:

• We are not be able to refund expenses such as bank transfer costs, flights, visa and inoculation or vaccination costs under any circumstances.
• Refunds after the start or end of your volunteer placement is at the sole discretion of travel2help.org and subject to quality of service provided, feedback from you and field reports from our coordinator and partner charities.
• All verbal and written agreements and contracts, implied, express or specific and all conditions thereof are subject to Finnish law and the exclusive jurisdiction of the courts of Finland.
• All terms and conditions are explained in detail in the Project Participation Terms & Conditions.